betano Privacy Policy

1. Who We Are

betano is an online gaming platform accessible at betano.cc, providing casino games, live dealer games, slots, bingo, lottery, and related entertainment services to eligible players in the Philippines. For the purposes of this Privacy Policy, betano acts as the data controller responsible for your personal information collected through the betano platform.

If you have any questions about how betano handles your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 12 of this policy.

2. Information We Collect

betano collects personal information from you in the following ways:

Information you provide directly:

• Registration data: Full legal name, date of birth, gender, nationality, residential address, email address, and mobile number
• Identity verification documents: Government-issued Philippine ID (passport, driver's license, SSS ID, UMID, PhilSys National ID), selfie photos, and proof of address
• Financial information: Payment method details (e-wallet account numbers for GCash or PayMaya, bank account details for BPI, BDO, or Metrobank), transaction history, and deposit/withdrawal records
• Communications: Messages sent to betano customer support via live chat, email, or other channels
• Responsible gaming information: Self-exclusion requests, deposit limit settings, and other responsible gaming preferences you configure

Information collected automatically:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers
• Usage data: Pages visited on betano.cc, games played, session duration, click patterns, and navigation paths
• Location data: General geographic location derived from your IP address (country and region level)
• Cookies and similar technologies: See Section 6 for full details on betano's use of cookies

Information from third parties:

• Identity verification results from KYC (Know Your Customer) service providers
• Fraud detection signals from anti-fraud and AML compliance partners
• Payment confirmation data from payment processors and e-wallet providers

3. How We Use Your Information

betano uses your personal information for the following purposes:

• Account management: To create, maintain, and manage your betano account, including processing your registration and verifying your identity
• Service delivery: To provide you with access to betano's games, promotions, and platform features
• Financial transactions: To process deposits and withdrawals in Philippine Peso via your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank, etc.)
• Legal compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and PAGCOR regulatory requirements
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance
• Responsible gaming: To implement and monitor responsible gaming tools such as deposit limits, loss limits, and self-exclusion, and to identify players who may be at risk of problem gambling
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications
• Platform improvement: To analyze usage patterns, conduct research, and improve the betano platform and user experience
• Age verification: To verify that all betano players are at least 21 years of age, as required under Philippine regulations

4. Legal Basis for Processing

betano processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill our obligations under the betano Terms and Conditions, including account management, game provision, and payment processing
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and tax obligations
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where betano's legitimate interests do not override your fundamental rights
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing

5. Sharing Your Information

betano does not sell your personal information to third parties. betano may share your personal data with the following categories of recipients only where necessary and in accordance with applicable law:

• Payment processors: E-wallet providers (GCash, PayMaya) and banking partners (BPI, BDO, Metrobank) to process your financial transactions
• Identity verification providers: KYC service providers who assist betano in verifying player identities and ages
• Fraud and AML compliance partners: Third-party services that help betano detect and prevent fraudulent activity and money laundering
• Game software providers: Licensed game developers whose software powers betano's casino games, who may receive anonymized gameplay data
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where required by law or regulatory directive
• Law enforcement: Philippine law enforcement agencies, where betano is legally required to disclose information in connection with a criminal investigation or court order
• Professional advisors: Legal counsel, auditors, and other professional advisors bound by confidentiality obligations

6. Cookies and Tracking Technologies

betano uses cookies and similar tracking technologies on betano.cc to enhance your experience, maintain your session, and analyze platform usage. The types of cookies betano uses include:

• Essential cookies: Required for the betano platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, game history, and responsible gaming configurations.
• Analytics cookies: Collect anonymized data about how players use betano.cc to help us improve the platform. betano uses privacy-respecting analytics tools that do not share your data with advertising networks.
• Marketing cookies: Used to deliver relevant betano promotions and offers. These are only activated with your explicit consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the betano platform. For marketing cookies, you may withdraw consent at any time through your betano account settings.

7. Data Retention

betano retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, subject to the following retention periods:

• Active account data: Retained for the duration of your betano account and for a minimum of 5 years after account closure, in compliance with Philippine AML regulations and PAGCOR requirements
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by the Anti-Money Laundering Act
• Identity verification documents: Retained for a minimum of 5 years after account closure
• Customer support communications: Retained for 3 years from the date of the communication
• Marketing consent records: Retained until you withdraw consent, plus an additional period as required for legal compliance

After the applicable retention period, betano will securely delete or anonymize your personal data in accordance with our data destruction procedures.

8. Data Security

betano implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and betano.cc
• Encryption of sensitive data at rest, including financial information and identity documents
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments, penetration testing, and vulnerability scanning
• Multi-factor authentication for betano staff accessing internal systems
• Incident response procedures for detecting, reporting, and managing personal data breaches

In the event of a personal data breach that poses a risk to your rights and freedoms, betano will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.

9. Your Rights Under the Data Privacy Act

As a betano player and data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data:

• Right to be informed: The right to know what personal data betano collects about you and how it is used — which is the purpose of this Privacy Policy
• Right of access: The right to request a copy of the personal data betano holds about you
• Right to rectification: The right to request correction of inaccurate or incomplete personal data
• Right to erasure: The right to request deletion of your personal data, subject to betano's legal retention obligations
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation
• Right to data portability: The right to receive your personal data in a structured, commonly used format
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission if you believe betano has violated your data privacy rights

To exercise any of these rights, please contact betano's Data Protection Officer using the contact details in Section 12. betano will respond to your request within 30 days. Some requests may be subject to identity verification before betano can process them.

10. Children's Privacy

betano is strictly an adult platform. betano does not knowingly collect personal data from individuals under the age of 21. The minimum age to register and use betano is 21 years, in accordance with Philippine regulations governing online casino-style gaming.

If betano discovers that personal data has been collected from a person under 21, betano will immediately close the account, void any transactions, and delete the associated personal data. If you believe a minor has registered on betano, please contact us immediately at the details provided in Section 12.

11. Changes to This Privacy Policy

betano may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, betano will notify registered players via email or in-platform notification at least 7 days before the changes take effect.

The most current version of this Privacy Policy will always be available at betano.cc/privacy-policy. The date of the most recent revision is shown at the top of this page. Your continued use of betano following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or betano's data processing practices, please contact our Data Protection Officer:

betano Data Protection Officer
Email: [email protected]
Available: 24/7 via live chat on betano.cc

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.